Wallet Tracker Card Item Finder(iOS Only)

NOTE:

1.The APP: Find My App ( iOS Only )
2.Only for iPhone. Android devices are NOT Supported.
3.Requires iOS 14.5/ iPhone 6S or above.
4.Built in a Non-Replaceable and Non-Rechargeable Battery with 24-30 months battery life.
5.This is NOT a Touch Screen Wallet Card, please press the power button.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Q1: Location not updating?

The wallet tracker card cannot be updated in real-time and requires an Apple phone nearby to be updated (the product itself does not have a positioning function but achieves positioning through the Find My network. The Find My network uses Bluetooth as the primary transmission technology to interact with Apple devices. GT02 will broadcast a signal via Bluetooth. After the Apple device detects this broadcast, it will package its own positioning data and upload it to the Apple server. After the Find My APP receives these positioning data from the server, it will get the approximate location of GT02. The update time is determined by the Apple system).

Q2: How to add items?

For your first Item Finder connection:
1. Turn on Bluetooth and open the Find My app.
2. Tap "Add Item" and then "Other Supported Item."
3. The tracking device will be automatically paired.

For additional Item Finders:
1. Turn on Bluetooth and open the Find My app.
2. Tap "+" on the right side of the Items section.
3. Tap "Add Other Item."
4. The Item Finder will be automatically paired.

Q3: How to turn off the notification of lost items?

The iOS system mechanism will have a lost item notification when the item is 500 meters away from the product. If you do not want to receive the notification reminder when you lost items, you can turn off this function in the APP.
How to turn off the notification when you lost items: APP--click on the item--select the product to be turned off--click on the product and pull down to the notification--turn off the lost item notification.

Q4: The product cannot be searched and the connection cannot be made?

1. Connect product--item--add item (cannot choose to identify the found item)--add other items (cannot choose AirTag)
2. The product is turned on for more than 10 minutes without connecting to the phone, and needs to be reset before connecting to the phone.
3. During the connection process, the APP is accidentally exited, and the product cannot be searched. It also needs to be reset and searched again.
4. There is no prompt sound when the phone is unbound. It also needs to be reset and reconnected again.
5. The item is connected to other devices and has not been removed. It cannot be connected to other phones. It must be removed before connecting to other phones.